I bought a protection plan for heating and cooling, and they put me on the phone for two hours and told me that different departments had to handle this. They told me that my device was not replaceable. I`m with you. The customer service was so horrible that it is criminal. The way my refrigerator repair is handled will exceed a month of a refrigerator not working, no compensation and three visits from technicians. The No Lemon Guarantee with my protection plan can never be filled, because the service is so slow and the refrigerator breaks down for so long. It`s exactly the same trash can that was pulled at me in Memphis Tennessee. I bought the full coverage. My washing machine started to make noise. After 8 service missions, a transmission is carried out. New bathtub springs. This washing machine looks like a Sherman tank, I`ve called Sears Holdings more than 30 times to talk to the team that is supposed to solve this kind of problem. Sears Holdings told me that a new washing machine was scheduled for delivery in a week.
We never received it. I called her back. They told me I had to pay for the service. I told them it was guaranteed when this mess started almost a year ago. Someone can help me do something against Sears. They are liars, scammers, thieves. They make sure anyone hears about Sears-Warranty Plaintiffs say that the sears defendants violated their agreements, engaged in fraudulent business practices, and were wrongly enriched by the sale of “repair or replacement” framework protection framework contracts for devices that Sears did not want to repair or replace. Although we bought laundry equipment in addition, “child`s play”, which was once the bulk purchase of appliances, has become another animal for me.
Also, I will no longer recommend SEARS or SEARs Appliances and will use word of mouth, YouTube, and any other method that comes to mind to spread the word about the fraud your protection plans have become. I was sold an oversized heat pump in 2015 and they installed the system directly on the ground and did not draw a permit. I had the framework agreement. The system no longer works as of September 7, 2019. They told me they had permission to replace the system last Thursday and would call me last Friday, but would not return my phone calls or emails. I think one day I will have to bring them to justice so that my system will be replaced or it will work again. I`m glad I`m not alone with this! I`ve been dealing with Sears for a month. Our washing machine is turned off and is still waiting for parts. I can`t get someone to help me. I spent an hour and a half on the phone and didn`t answer.
I had to break and buy a new washing machine. I can no longer walk without a washing machine. Sears must pay not to maintain the end of the deal. . . .